Return and refund

Our prints are custom-made to order, so we do not accept returns or offer a refund for a change of mind.

Once your order begins processing at our printing facility, we're unable to modify it. However, there's typically a window of 24 hours where we can correct errors or make necessary adjustments.

If you notice any mistakes after completing your checkout, please contact us right away. We'll do our best to accommodate your request within this timeframe.

In the unlikely event that your product arrives damaged or you receive the wrong item, we require photographic evidence to ascertain the issue. We kindly ask for both close-up and full-view photos of the damaged or incorrect item. These images are crucial for us to understand the mishap and to take steps to avoid similar problems in the future, both for you and other customers.
Rest assured, we will promptly send a replacement at no additional charge.

Please email the required photos of the damaged or incorrect prints to info@kayaphan.com