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Go to the shopFREQUENTLY ASKED QUESTIONS
PRODUCTS
Did you take all the photos in your print shop?
Yes, I have captured and edited all these images myself. If you're in search of unique and original prints, you're exactly where you need to be!
Do you offer custom sizes?
We’re happy to help with custom requests. Feel free to reach out using our contact form.
Where is my order produced?
We deliver to more than 200+ countries worldwide and have local production in 32 countries thanks to our network of more than 130+ print partners. We always print near you, worldwide. This is greener, and reduces shipping times. Shipping is always free.
What are the framing options?
For posters we offer frames made from pine and come in 4 colors: black, white, natural wood, and dark brown wood.
SHIPPING / PAYMENT
What payment methods do you accept?
We accept all major credit cards such as Visa, Mastercard, Maestro, American Express, UnionPay as well As Paypal, Apple Pay and Google Pay.
How long does shipping take?
Receive your proof or digital order within 48 hours, with printing and shipping completed in 3-7 days post-approval. With 180+ print facilities in over 30 countries, we always print near you, worldwide. This is greener, and reduces shipping times. Shipping is always free.
However, please note that sometimes it can take 1-2 days extra due to delays in the carrier or if we have an unusually high volume of orders.
Please allow more time during peak seasonal periods eg Christmas.
Do you ship internationally?
Yes, we ship worldwide and print locally in almost every country.
How much does shipping cost?
We offer free shipping worldwide!!
Where can I track my order?
You can track your order on our tracking PAGE or visit the official carrier website.
RETURNS / CANCELLATIONS
I've made a mistake in my order, can you change it?
Once your order begins processing at our printing facility, we're unable to modify it. However, there's typically a window of 24 hours where we can correct errors or make necessary adjustments.
If you notice any mistakes after completing your checkout, please contact us right away. We'll do our best to accommodate your request within this timeframe.
Can I return or replace my print and get a refund?
Our prints are custom-made to order, so we do not accept returns or offer a refund for a change of mind.
If the product is damaged in the mail, please send us photo verification of the damaged goods to info@kayaphan.com, then we’ll gladly send a replacement at no cost to you.
What if my print arrives damaged?
In the unlikely event that your product arrives damaged or you receive the wrong item, we require photographic evidence to ascertain the issue. We kindly ask for both close-up and full-view photos of the damaged or incorrect item. These images are crucial for us to understand the mishap and to take steps to avoid similar problems in the future, both for you and other customers.
Rest assured, we will promptly send a replacement at no additional charge.
Please email the required photos of the damaged or incorrect prints to info@kayaphan.com
